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Xerox Customer Service\Sales Support Specialist in Portland, Oregon

Customer Service\Sales Support Specialist

General information

City: Portland

State/Province: Oregon

Country: United States

Department: Presales & Implementation

Date: Monday, May 3, 2021

Working time: Full-time

Ref#: 20011241

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Presales & Implementation

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Xerox is looking for a Customer Service\Sales Support Specialist for our Portland team. The Customer Service\Sales Support Specialist will support the Major Accounts Team by performing the responsibilities noted below. The role will be based in Portland, OR. This is an entry-level sales opportunity, where you will work directly with the sales team and clients to create sales and success.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

1.Coordinate equipment sales paperwork, pick-up and delivery paperwork, lease documentation and billing requirements with Major Account Rep to ensure accuracy. Provide status updates.

  1. Coordinate and follow-up all Major Account orders to ensure delivery timetables are met and equipment is delivered to appropriate locations. Provide status updates.

  2. Assist with Onsite Major Account Walkthroughs. Requires analytical ability and Microsoft Excel work.

  3. Provide Onsite backup to contracted Onsite Administrators in Healthcare organizations. This primarily involves delivering toner to end users.

  4. Follow-up and trouble-shoot service emergencies with service managers and dispatch department.

  5. Research and respond to Major Account customer inquiries including but not limited to the adding and removing of equipment from contracts.

  6. Coordinate Implementation Plan training objectives and subsequent re-training customer requests and assist in training when necessary.

  7. Attend weekly meetings with Major Account Rep to review Service and Volume reports.

  8. Prepare for and attend Major Account Reviews.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1.Ability to interact with Account Executives, members of the various departments, manufacturers, dealers and CTX customers.

2.Ability to coordinate group meetings and conference calls.

3.Ability at multi-tasking

4.A high level of analytical ability is required in order to find solutions to difficult human, technical and administrative problems.

5.High level of communication skills (both oral and written) in order to convey knowledge and ideas in a logical manner to others.

  1. Good driving record and reliable transportation REQUIRED.

WORKING CONDITIONS:

1.Physical demands: Standing, sitting, walking, driving, hearing, speaking, writing, attendance

2.Mental demands: reading, confidentiality, detailed work, problem solving, meeting deadlines, verbal communication, written communication, multiple concurrent tasks.

#LI-AB2

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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