Xerox Architect: Authentication and Identity Governance in Raleigh, North Carolina
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
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• Responsible for strategy development and implementation of service delivery resources and oversight of operational facilities; responsible for IT service delivery governance. Authorizes organizational policies governing the conduct of management of change initiatives and standards of professional conduct including procedures covering the selection of suppliers, tendering and procurement. Involved in the negotiation of major contracts. Sources and manages external partners, engaging with professionals in other related disciplines (e.g. procurement specialists, lawyers) as appropriate.
• Champions strategies for service delivery that support the strategic needs of the client organization, authorizes allocation of resources for monitoring service delivery arrangements, provides leadership within the industry on the identification of future trends (e.g. technical, market, industrial, socioeconomic, legislative), develops relationships with suppliers at the highest level to identify potential areas of mutual commercial interest for future development, maintains an overview of the contribution of service delivery arrangements to organizational success.
• Sets strategy for management of service delivery resources and promotes the opportunities that technology presents to XIM and Xerox, including the feasibility of change and its likely impact upon the business. Recommend allocation of resources for the planning, development and delivery of information systems services and products. Responsible for IT service delivery governance. Authorizes organizational policies governing the conduct of management of change initiatives and standards of professional conduct. Sets strategy for monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance and benefits to the business.
• Influences policy and procedures covering the selection of suppliers, tendering and procurement and is responsible for the management and maintenance of the service delivery relationship between XIM and the supplier. Deploys highly developed commercial skills to source and manage external partners, engaging with professionals in other related disciplines (e.g. procurement specialists, lawyers) as appropriate. Is well acquainted with the key performance indicators and contractual obligations and publishes performance and service improvement results and maintains an overview of the contribution of programs to organizational success. Leads regular service delivery review meetings for major contracts and suppliers. Contributes to the negotiation of major contracts.
• Has authority and responsibility for all aspects of a significant area of work, including policy formation and application.
• Is held fully accountable for actions taken and decisions made, both by self and subordinates.
• Decisions critical to organizational success.
• Influences developments within information systems service delivery at highest levels.
• Advances exploitation of information systems within one or more organizations and/or the advancement of knowledge.
• Develops long-term strategic relationships with suppliers and industry leaders.
• Leads on formulation and application of strategy.
• Work involves application of highest level leadership skills.
• Has deep understanding of information systems industry and emerging technologies and implications for the wider business environment.
• Recognized as an expert within the organization, both within and beyond own function
• Contributes to the development of strategy
• Anticipate internal and/or external business challenges / regulatory issues
• Recommend process, product or service improvements
• Decisions are guided by functional strategies and priorities
• May include international accountability; and may include some global scope/accountability
• Progression to this level is typically restricted on the basis of business requirements
• Strategy / Direction
• Sets strategy to support XIMs service delivery goals and promotes the opportunities that technology presents to XIM, including the feasibility of change and its likely impact upon the business.
• Taking account of current and future trends, contributes to policy making at the highest level with respect to the full range of matters including strategic planning, hardware and software procurement, current and pending RISK strategies, staff development and rewards, choice of methods and standards and the marketing and selling of services and products.
• Influences policy and procedures covering the selection of suppliers, tendering and procurement.
• Business Value / Context
• Maintains overview of contribution of service delivery to organizational success.
• Sets strategy for monitoring and managing the performance of IT-related systems and services, in respect of their contribution to business performance and benefits to the business.
• Ensures that service level agreements, contracts and negotiations with both internal and external suppliers are always aimed at meeting the business needs of Xerox and XIM by providing a value for money service in terms of standards, quality, efficiency, safety, performance and cost effectiveness.
• Operational Oversight
• Ensures that the delivery of systems and services are monitored and maintained to the high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, parameters or contracts.
• Takes responsibility, at the most senior level, within an IT service facility/operational environment, for setting targets, monitoring performance, and managing the service in an efficient and effective manner, for a complete department.
• Ensures that the necessary arrangements are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major outage providing continuity of service to the client organization. Ensures that the necessary arrangements are in place to meet appropriate RISK requirements (Safe Harbor/Privacy, SOX, Information Security Risk Assessments, Segregation of Duty, adhoc audit requirements, etc…).
• Establishes a quality plan to assess the ongoing success and effectiveness of the process and ensures that any necessary changes are implemented. This may include contract completion/extension analysis, supplier assessment, customer satisfaction surveys, and selection methods validation.
• Ensures that subjective views of suppliers performance by own staff and the customer are taken into account, and monitors the actions taken to maintain and improve the service, including negotiation of changes to the contract or SLA. Publishes performance and service improvement results.
• Leads regular service review meetings with suppliers and meets customer representatives regularly to monitor progress against issues and to ensure that an agreed level of service is maintained.
• Acts as the high-level point of contact between the customer and internal or external supplier organizations, ensuring that users in own organization deal with supplier within the terms and conditions of the contract, and that all communications between suppliers and users within own organization take place effectively, efficiently and in a timely manner. Is the final point of escalation for most significant issues or problems raised by the suppliers, users or own staff, and arbitrates in situations where the team members feel unable to deal with the issue themselves without more senior management support or advice.
• Uses negotiating skills and personal influence to represent XIM at the highest level both externally and internally, formally and informally, establishing confidence and respect both for the functions represented and as an individual.
• Advises and influences business clients and customers at highest level, regarding the delivery, costs, availability and functionality of services and systems. Develops effective partnerships, based on mutual commercial interest for future development. Negotiates Service Level Agreements (SLAs) and performance metrics with major suppliers and business clients.
• Initiates investigations and feasibility studies on behalf XIM. Oversees the specification of services, ensuring that service levels and specifications are negotiated with end user management and suppliers. Typically, has sole responsibility for the service delivery aspects of large to very large size contracts and smaller mission critical contracts, or is head of a team handling larger contracts in excess of five million dollars per annum.
• Authorizes allocation of resources for the planning, development and delivery of major information systems services and products.
• Obtains and manages budgets for the execution of third party contracts, taking responsibility for promoting the products and/or services within own organization. Ensures that invoices from suppliers are checked to establish that they are correct and authorizes timely payments within own authority levels. Where appropriate, ensures that penalties for under-delivery are effectively administered.
Bachelor’s Degree or Masters Degree (preferred) in Computer Science, Information Systems, Engineering, or other related field or equivalent work experience.
MinimumArchitecture experience integrating enterprise information technology solutions with a focus on Identity Management, Access Governance and authentication technologies.
Minimum Typically has vast relevant technical or business work experience with a broad and deep knowledge coupled with equivalent knowledge of the activities of those businesses and other organizations who use and exploit information systems
Minimum Full range of strategic management and leadership skills and can inspire others to follow the same high standards. Has demonstrated the special leadership skills needed to handle innovation and change resulting from the implementation of new information and communications technology solutions.
Minimum Displays good inter-personal skills at all levels of contact and in a wide variety of situations.
Minimum Understands, explains and presents complex technical ideas to both technical and non-technical audiences at all levels up to the highest in a persuasive and convincing manner.
Minimum Is able to understand and communicate the potential impact of emerging technologies on organizations and individuals and can analyze the risks of using or not using such technologies.
Minimum Takes initiative to keep both own and subordinates skills up to date and to maintain awareness of and, in own area(s) of expertise
Minimum Has in-depth commercial and technical expertise, often in a variety of environments.
Minimum Possesses a high level of management skills, with particular emphasis on interpersonal and negotiating skills and the ability to motivate staff with the ability to delegate effectively to more technical staff, whilst maintaining full management control.
Minimum Demonstrates a very high level of presentation skill and the ability to communicate confidently with colleagues of a similar management status.
Minimum Demonstrates knowledge of IT standards, current and emerging RISK/XIM Coherences and Xerox’s Code of Conduct.
Minimum Shows sensitivity and an awareness of the social, environmental and corporate impact of IT.
Minimum Demonstrates the ability to make, and take responsibility for, sound and far reaching decisions on major technical and service delivery issues. Is familiar with all aspects of Service delivery.
Minimum Displays up to date knowledge of significant areas of operational and/or development environments.
Minimum Shows a thorough understanding of applicable project management and/or operational management standards and procedures including technical, quality, safety and financial matters across all areas of Service delivery.
Minimum Possesses a thorough understanding of the business and commercial context of the employing organization. Is at ease and effective in dealing with professionals and managers in other disciplines.
Minimum Role Specific Competencies are available at: https://thehub.xerox.com/sites/it/en/Resources/Pages/XIM BOT.aspx
Additional Role Requirements:
ITIL V3 - Completion of prescribed foundation eLearning courses is required for all positions. Certification may be required for some positions; see your mgr. for guidance.
Intermediate: ITLI V3 Foundation Level Certification Advanced: ITLI V3 Intermediate Level Certification or higher ( Expert or Master Levels)
Business Acumen (Advanced): Completion of prescribed foundation eLearning courses ( Principles of Accounting and Finance for Non-financial Professionals) is required for all positions.
XIM sponsored Negotiations and Strategy courses.
Risk: Broad and thorough understanding of Risk-Coherences (Safe Harbor, Privacy, PCI, ISRA, SOX, SOD, DR, BCAP, etc…)
Network Services Examples - Open Systems Interconnection (OSI) model, Wired and Wireless Networks, LANs / WANs / VPNs, Switches / Routers / Load Balancers / Firewalls, Security, Capacity and Performance Management
Voice Services Examples - Analog vs Digital Voice, Legacy Telephony, Ability to translate end user requirements into global solutions, features, functionality, Toll Free , etc…
Examples - Data Center Facilities Operations, Data Center Networking, Operating Systems, Storage Technologies, Virtualization Concepts and Implementations including Cloud,
IT Services Continuity / Disaster Recovery / High Availability, IT Asset Management, Capacity and Performance Management, etc…
Messaging Services Examples - Internet Mail Architecture, Message Routing, Mail Protocols, Microsoft Exchange / Active Directory / DNS, Mail Encryption, Anti-Virus / Anti-Spam, Remote Access / Mobile Devices, Third Party Integrations
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: Architect: Authentication and Identity Governance
Location: North Carolina-Raleigh
Requisition ID: 19003968