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Xerox Bilingual Sales Executive: Inbound Supplies & Equipment in Saint John, New Brunswick

Bilingual Sales Executive: Inbound Supplies & Equipment

General information

City: Saint John

State/Province: New Brunswick

Country: Canada

Department: Sales

Date: Thursday, May 13, 2021

Working time: Full-time

Ref#: 20011536

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Sales

Seniority Level: Associate

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion. (

Xerox Digital Sales

Position: Inbound Telesales Rep

Location: Saint John, NB

This position is focused on maximizing inbound opportunities using Xerox sales management processes, telephony, sales automation software and digital technologies. This position must manage the inbound queue, call backs customers, generate and send leads to the field.

  • Responsible for converting inbound calls and webchats into supplies orders (including upsell/ cross-sell), field leads, equipment pipeline and sales.

  • Understand all in-bound campaigns and strategies.

  • Responsibility for revenue, profit and win rate.

  • Manage and collaboratively strategize complex sales cycles

  • Implement sales management process to achieve new business, product or segment objectives.

  • Develop an understanding of customers’ strategic business objectives

  • Manage Order To Install (OTI) process.

  • Develop and maintain a positive relationship with the field to ensure creation of strategies for optimum coverage of overlaid accounts

  • Implement sales strategies / call prioritization to achieve business results

  • Proactively engage key decision makers.

  • Identify quality equipment lead

  • Be fluent on the features, advantages and benefits of Xerox Solutions

  • Be able to resolve conflict both internal and external.

  • Maintain and update customer databases


  • Bilingual (French- English)

  • Ability to work flexible hours and may be required to follow Canadian or US holiday schedule

  • Strong interpersonal, communication and customer relations skills / experience

  • Professional telephone manner

  • Ability to multi-task and prioritize work with attention to detail and accuracy

  • Demonstrate sales aptitude; assertive, persistent, good listener, self-motivated

  • Good analytical and mathematical ability

  • Organized and effective time and activity management skills

  • Mature and self confident with the ability to work under pressure

  • Excellent listening and probing skills

  • Excellent systems literacy knowledge (PowerPoint, Excel, Word, Outlook), and intranet/internet familiarity

  • Ability to work independently and with little supervision

  • Proven team player

  • Post secondary education and/or equivalent experience in sales preferred

  • Previous call center experience recommended


Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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