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Xerox National Client Manager: Federal Contract Program Enablement in Saint John, New Brunswick

National Client Manager: Federal Contract Program Enablement

General information

City: Saint John

State/Province: New Brunswick

Country: Canada

Department: Sales

Date: Tuesday, June 1, 2021

Working time: Full-time

Ref#: 20011341

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Sales

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity, inclusion and belonging.

National Client Manager: Federal Contract Program Enablement

Location: Saint John, NB

Role Overview:

Establish Federal Government NMSO Governance Structure

CM ensures all team members uphold the contractual requirements throughout each DISO (Feds RFP) development and execution.

CM establishes a governance framework to have a structured approach to govern all the workstreams under our contractual obligations. It involves various stakeholders (i.e. team members) including Transition Project Managers for each DISO, Solution Architects, Security Manager, Delivery Manager, Business Analysts for assessments, sponsors, clients, etc. These stakeholders have well-defined roles, responsibilities, and decision-making capacities. Purpose of the governance structure is to ensure that:

  • The projects are prioritized and aligned to short- and long-term goals of the business

  • The right people have access to the right information to make the right decisions

  • The projects are staying within the planned time and meeting all contractual guidelines.

  • Enterprise resources are utilized in the most efficient manner

  • There are ongoing risk assessment and mitigation across all workstreams

Provide Management Reports

One of the core responsibilities is to centralize information and deliver it to the right stakeholders. It is to ensure that the management makes informed and timely decisions for the success of the contract. Following are some of the examples of management reporting:

  • Overall progress and health of projects

  • Status of milestones and deliverables across the portfolio

  • Project risks and progress on mitigating these risks

  • Operational efficiency and project performance

Facilitate Team Collaboration and Communication

The CM ensures that there is an efficient framework for seamless team collaboration and communication among team members.

  • Aligning remote teams and bringing everyone on the same page

  • Completing task faster without unnecessary waiting

  • Communicating faster with the right person without chaos

  • Addressing urgent issues faster and effectively

  • Effective management and utilization of enterprise resources

Lead Change Management when implementing a new fleet, as Transition PM

Overall responsibility and accountability for the successful deployment of the solution outlined in the SOW. CM provides draft change awareness plan and communications strategy that is tailored to the client, to ensure a smooth transition to the new MPS and to educate and assist end users and support staff with the adoption of new technology and tools.

Provide within the timelines specified in the agreed upon project plan, for approval by the client, that includes the communication material to effectively support the client and SOW

Primary Responsibilities

  • Program Management

  • Service Management

  • Security Management

  • Service Desk Management

  • Billing and Invoicing Management

  • Vendor Performance Initiative

  • Change management.

Candidate Qualifications:

  • High sense of organization and prioritization, ability to manage multiple projects in parallel

  • Great communications skills, internally and externally

  • Ability to drive accountability (self & others) – document and follow up on action owners, dates, etc.

  • Ownership: responsible for delivering projects on time and driving execution to this end.

  • Project management experience – PMP or similar certification preferred, not mandatory

  • Post-secondary education - Bachelor Degree is preferred

  • Attention to detail


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