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Xerox Onsite Customer Service Representative in San Antonio, Texas

Onsite Customer Service Representative

General information

City: San Antonio

State/Province: Texas

Country: United States

Department: Service Delivery

Date: Thursday, January 13, 2022

Working time: Full-time

Ref#: 20015279

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

At Dahill Office Technology Corp., A Xerox Company we are hiring an Onsite Customer Service Representative (CSR) who will be responsible for providing onsite support per account contract specifications. This position will support our Customer in San Antonio, TX 78216.

Position Profile:

Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, ships, and receives product and supplies, sorts, distributes and handles incoming and outgoing mail / faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment. May also perform bindery, quality control (QC) and final check, housekeeping, file services, call center representative, and reception, etc. May performs various building support functions related to meeting setups and light maintenance. This position reports directly to the Facilities Management (FM) Manager, depending on site personnel configuration.

Duties and Responsibilities:

  • Runs high volume copy machines and performs binding and finishing work.

  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.

  • Performs all repair service on customer copier equipment.

  • Maintains records for management reports and inventories of supplies needed.

  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.

  • Calculates charges for jobs performed and maintains some billing logs.

  • Responds to and coordinates all service calls required by customer.

  • May perform filing duties in conjunction with specific customer requests.

  • Delivers completed jobs to predetermined customer locations within and outside of the site.

  • Maintains daily meter and service logs.

  • May travel between customer's buildings.

  • Answers customer questions regarding status or feasibility of job requests.

  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.

  • Performs duties related to the shipping of materials.

  • Performs duties related to the receiving of materials.

  • May perform meeting room and conference room set ups.

  • May perform building occupant moves within assigned facilities.

  • May perform re-lamping and light maintenance duties as assigned.

  • May perform occasional cleaning duties as needed.

  • May require periodic overtime on nights and weekends, including off-hour emergency response.

  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales in completion of various jobs contracted.

  • Uses all copier equipment, calculator, fax machine, postage meter and PC.

  • Performs filing duties, which may include 'purging' and archiving old documents.

  • Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications):

  • High school diploma or General Educational Development (GED)

  • One year of related work experience.

  • Some related copy job / print shop experience is preferred.

  • Requires a valid driver's license and minimum levels of auto insurance coverage.

  • Must possess outstanding communication (verbal and written), interpersonal, problem solving and customer service skills

  • Strong attention to detail, strong planning and organization skills meets productivity standards, maintains a strong sense of urgency at all times

  • Demonstrates accuracy and thoroughness, always focused on identifying opportunities for process improvement along with a strong commitment to quality

  • Detail-oriented with the ability to work independently as well as collaboratively in a team setting with peers

  • Treats people with respect, keeps commitments, operates with strong integrity and ethics; upholds organizational values

  • Must be a self-starter, able to prioritize and handle multiple tasks and ability to meet strict deadlines and perform under pressure in a fast-paced work environment

  • Ability to maintain regular attendance and punctuality requirements

  • Must be able to work overtime (including evenings and weekends) as necessary to support departmental efforts

  • Must always be able to follow Safety procedures

  • Ability to work with multiple internal and external clients in a fast-paced work environment

  • Basic math aptitude including adding, subtracting, multiplication and division in all units of measure, using whole numbers, common fractions, and decimals. Compute rate, ratio, percentages and draw and interpret bar graphs

  • Strong word processing ability: using email and graphics software (MS Office Suite, Adobe Creative Suite)

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion! (https://www.xerox.com/en-us/jobs/diversity) People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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