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Xerox Office Solution Architect in Seattle, Washington

Note: This is a virtual position and the candidate can be located

anywhere within the assigned territory.

Purpose :

The solution leader from the start to finish (Request for Proposal to implementation) of a solution architecture: identify requirements, shape the solution, determine costs and potentially uncover incremental client needs to satisfy business requirements. This position plays a vital role in the pursuit of new business, understanding the client's requirements to craft winning and deliverable solutions that are commercially acceptable to the customer.

  • Responsible for the complete technical design including software packages, hardware, services, and costs.

  • Work in close collaboration with sales, bid management and service delivery, internal and external partners, the role holder will orchestrate and enable deal wins, contributing to smooth service transition and successful handover to the service delivery teams. Determine the client’s business strategy, objectives, and interests in our emerging technology offerings.

  • Present during client facing meetings for a demonstration of our innovations, influence into the RFP and conducting technical workshops to understand the customer’s requirements.

Scope :

The role holder leads and is accountable for comprehensive, end-to-end technical design for services proposals typically varying in size and medium to high complexity. In concert with sales, develop the Statement of Work to ensure that all solution design principles are included with the SOW document. Ensure that assumptions, dependencies, responsibilities (client and Xerox), rate and pace of transition/transformation and any other contractual terms to ensure that Xerox’s and the client’s best interests are preserved.

Main Responsibilities :

  • Design and influence the component parts of a Xerox solution to meet requirements.

  • Ensure design is appropriately represented in all elements of contractual agreements; (solution design documents/diagrams, business case, SOW, Master Agreements, CPAs, etc.)

  • Serves as the solution design authority obtaining subject matter expertise from appropriate groups where requirements demand.

  • Ensure the solution architecture of the component parts (services and technology catalog) deliver a highly competitive, compelling and attractive proposition to the client from the perspective of differentiated price and value, functional deliverables, and security compliance.

  • Accountable for the end-to-end solution, which includes people /process/technology and considers operating elements to meet client outcomes and maximize adoption.

  • Ensure maximum adoption of the Xerox portfolio ensuring delivery excellence at appropriate margin and avoidance of ‘custom /non-standard’ products and services wherever possible.

  • In concert with sales, develop the Statement of Work (SOW) to ensure that all solution design principles are within the SOW document. Ensure that assumptions, dependencies, responsibilities (client and Xerox), rate and pace of transition/transformation and any other contractual terms to ensure that Xerox’s and the client’s best interests are preserved.

  • Support the pre-sales phase of deal pursuit. Assist with the preparation and delivery of service contract proposals, bids, and tenders.

  • Define the approach to technical development, controlling scope and the work of the solution design team to ensure an acceptable cost structure. Able to articulate the entire technical architecture to a client or partner on a technical and business level, clearly identifying benefits and risks.

  • Design innovative technical solutions, within the context of the total service solution, and where required, can manage the work of different specialists, including partners and third parties, contributing to the design and implementation.

  • Co-ordinate and engage the supporting shared services and service delivery teams to develop seamless end to end technical architecture for customers.

  • Represent the company at customer forums, conferences, professional bodies to build the company's reputation in the market place.

  • A known expert in one or more service offers and industries.

  • Provide ongoing feedback to stakeholders as input for improvements.

  • Shares knowledge with colleagues to make a useful contribution to Xerox knowledge.

  • Updates and improves standard technical architect methodologies based on learning and customer requirements/feedback

Qualifications:

  • Bachelor'sDegree in Computer Science, MIS, Engineering or related

  • Knowledgeof print and print related software

  • Relevant professional qualifications (e.g., ITIL, TOGAF)

  • RelevantMicrosoft / Technology based Certification (Security , Network )

  • Technicalbackground, with previous experience in IT services and products, managed printservices, cloud computing or IT consulting

  • Excellentcommunication skills with an ability to articulate technology and strategy tohigh-level executives

  • Intermediateto advanced skills with Microsoft office suite (Word, Excel, Outlook,PowerPoint, Visio & MS Project)

  • Experiencein technical architecting, service delivery management or other IT relatedbusiness functions

  • Excellentcommunication skills, ability to articulate the strategy to high-levelexecutives

  • Demonstratedanalytical and problem-solving skills

  • Stronginterpersonal and teamwork skills

  • Proficientin the English language

  • Preferredproficient in the second language (French, Spanish, Portuguese, etc.)

  • Travelis required

Title: Office Solution Architect

Location: Washington-Seattle

Requisition ID: 19001737

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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