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Xerox Mailroom Associate - Dallas, TX in Texas

Mailroom Associate - Dallas, TX

General information

City: Carrollton, Dallas, Plano

State/Province: Texas

Country: United States

Department: Service Delivery

Date: Wednesday, June 22, 2022

Working time: Full-time

Ref#: 20016920

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Entry Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion. (


The Mail and Processing Specialist is responsible for receiving, sorting, and delivering mail and packages to Xerox clients. This position affords the opportunity to support the efficient transfer of mail within and among Xerox’s clients. The role holder will work with all aspects of mailings and deliver critical business documents to all employees onsite. The overall objective of this role is to act as the primary representative of Xerox, delivering excellent customer service and being the trusted advisor to achieve customer satisfaction and goals.

Primary Responsibilities:

  • Deliver contracted customer services (receiving, processing, and delivering mail/packages), acting as the Xerox point of contact. Maintain Xerox required reporting logs and information for billing.

  • Deliver completed jobs to pre-determined customer locations within the site.

  • Perform various Mail Center activities (sorting, metering, folding, inserting, pickup, etc.).

  • Problem-solve issues to complete mail and package delivery on time, ensuring accuracy of work.

  • Maintain appropriate supply inventory for mailing and packaging machines.

  • Responsible for delivering high standards of quality for the services provided.

  • Ensuring that all equipment used is correctly maintained.

  • Ability to lift 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.

Skills and Requirements:

  • Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission.

  • Demonstrate business maturity and professionalism while working directly with customers daily.

  • Able to work with minimal oversight, maintaining a high attention to detail and organization.

  • Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

  • Eager to learn technologies surrounding mail processing.

  • Demonstrate superior time management skills and reliability.

Education and Experience:

  • Minimum: High School Diploma or equivalent.

  • Training provided on mailroom and shipping responsibilities (prior experience is beneficial, but not required).

  • Experience in a customer service environment (minimum 1 year).

  • Experience with taking ownership of work, ensuring quality standards, and that all contractual obligations are met.

Additional Benefits:

  • Full medical/dental/vision, 401K, wellness credits, and a company contribution to a Health Savings Account.

  • Paid time off, plus holidays and personal days.

  • The ability to grow and develop your career through one of our career tracks.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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