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Xerox Communication Account Manager Dutch Government in The Hague, Netherlands

Communication Account Manager Dutch Government

General information

City: The Hague

State/Province: South Holland

Country: Netherlands

Department: Service Delivery

Date: Monday, September 13, 2021

Working time: Full-time

Ref#: 20013393

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Mid-Senior Level

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Fluent Dutch and English (advanced level) both verbal and written

Job Role Summary

Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; client needs and pain points, proposing effective (Xerox) portfolio solutions meeting client requirements.

Purpose:

  • To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.

  • To help and support building XNL Government Strategy and actively advocates this strategy to customers and prospects.

  • To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management (Xerox Software Defined Communication (XSDC)) to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound. Services will include:

  • Identification, analysis, planning and road mapping of client digital and omni-channel communication assets and activities.

  • Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.

  • Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements.

  • Communications span: mass communications and individual communications to citizens, businesses, other government organisations and civil servants.

  • Identify XSDC opportunities

  • Responsible for Value+ in the account; target P&L 5-6M.

Scope - Job Specific

  • Is part of deals requiring comprehensive communications services as part of a large scale BPO deal or transformation projects in new and existing accounts

  • Collaborate to develop and understand Client requirements – C Level

  • Works Closely with Communication specialists, teams up with Client Principals for XSDC opportunities and with Account Managers for the handover of product opportunities.

  • Facilitate communication exchange and networks within Government

  • Understand the clients current state communication processes and challenges and the capacity for change.

  • Understand the customer / buying process / employee engagement goals

  • Translate Government trends and initiatives into new business opportunities

  • Work with Service Architect to design / transform business processes and solutions

  • Data collection

  • Interview client's employees, management team, stakeholders;

  • Run focus groups and facilitate workshops;

  • Define future state business processes and workflows

  • Provide communications knowledge

  • Prepare reports/ proposals/presentations in cooperation with Client Principals and Delivery Principals

Main Responsibilities:

  • Become the trusted advisor and develop client relationships

  • Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions.

  • Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.

  • Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.

  • Participate in developing creative, strategies, proactive and technically correct advice to clients

  • Display strong written and oral communication skills including the ability to articulate complex concepts

  • Develop and become the communication authority within Xerox and at the customer

Education Requirements:

  • Graduation in specialized field (Example: Bachelor of Engineering etc.)

Candidate Background: Skills, Knowledge and Abilities:

Min/Preferred

Skills, Knowledge and Abilities

Minimum

Experience of working with virtual teams, cross-functionally.

Minimum

Knowledge of communications/marketing space and experience working in a consulting or sales environment.

Minimum

Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace.

Minimum

Understanding of Government processes and policies

Minimum

Proven ability to build and maintain D-level relationships.

Minimum

Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energise teams.

Minimum

Critical thinking and reasoning skills.

Minimum

Ability to think creatively and strategically

Minimum

Ability to interact with all levels of management and/or clients.

Minimum

Ability to support sales of new business and extension business

Minimum

Ability to work in a matrixed environment

Additional Role Requirements:

  • Fluent Dutch and English (advanced level) both verbal and written

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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