Xerox Communication Account Manager Dutch Government in The Hague, Netherlands
Communication Account Manager Dutch Government
City: The Hague
State/Province: South Holland
Department: Service Delivery
Date: Monday, September 13, 2021
Working time: Full-time
Job Level: Individual Contributor
Job Type: Experienced
Job Field: Service Delivery
Seniority Level: Mid-Senior Level
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Fluent Dutch and English (advanced level) both verbal and written
Job Role Summary
Responsible for multi-level client relationships and act as a trusted advisor. In this role you work directly with clients and effectively closes business opportunities; client needs and pain points, proposing effective (Xerox) portfolio solutions meeting client requirements.
To help and support creating and maintaining a C level network of Government Communication Directors, New Technology Directors and relevant top-level Civil Servants.
To help and support building XNL Government Strategy and actively advocates this strategy to customers and prospects.
To provide expertise to clients in the area of digitization, digital, multi and omni-channel communications and output management (Xerox Software Defined Communication (XSDC)) to enable clients to manage a complete customer communications mix regardless of channel across the Citizen lifecycle within our BPO relationship. Communication includes inbound and outbound. Services will include:
Identification, analysis, planning and road mapping of client digital and omni-channel communication assets and activities.
Support reengineering of client communications and communication enabling/delivery solution to deliver better outcomes.
Help provide recommendations regarding the implementation and deployment of potential solutions to delivery benchmark, futureproof communications, including technologies and systems integration requirements.
Communications span: mass communications and individual communications to citizens, businesses, other government organisations and civil servants.
Identify XSDC opportunities
Responsible for Value+ in the account; target P&L 5-6M.
Scope - Job Specific
Is part of deals requiring comprehensive communications services as part of a large scale BPO deal or transformation projects in new and existing accounts
Collaborate to develop and understand Client requirements – C Level
Works Closely with Communication specialists, teams up with Client Principals for XSDC opportunities and with Account Managers for the handover of product opportunities.
Facilitate communication exchange and networks within Government
Understand the clients current state communication processes and challenges and the capacity for change.
Understand the customer / buying process / employee engagement goals
Translate Government trends and initiatives into new business opportunities
Work with Service Architect to design / transform business processes and solutions
Interview client's employees, management team, stakeholders;
Run focus groups and facilitate workshops;
Define future state business processes and workflows
Provide communications knowledge
Prepare reports/ proposals/presentations in cooperation with Client Principals and Delivery Principals
Become the trusted advisor and develop client relationships
Work directly with clients and effectively identifies business opportunities; client needs and pain points, proposing effective solutions.
Views client problems and successfully identifies a sufficient number of cause-and-effect factors; sees key parts of the situation and addresses them in an integrated fashion in making recommendations and/or decisions.
Gather information, establish needs, clarify expectations, support developing strategy and obtain feedback.
Participate in developing creative, strategies, proactive and technically correct advice to clients
Display strong written and oral communication skills including the ability to articulate complex concepts
Develop and become the communication authority within Xerox and at the customer
- Graduation in specialized field (Example: Bachelor of Engineering etc.)
Candidate Background: Skills, Knowledge and Abilities:
Skills, Knowledge and Abilities
Experience of working with virtual teams, cross-functionally.
Knowledge of communications/marketing space and experience working in a consulting or sales environment.
Significant experience and understanding of the communications (product, customer and employee) market space, the challenges in the arena and the breadth of solutions and services in the marketplace.
Understanding of Government processes and policies
Proven ability to build and maintain D-level relationships.
Able to communicate and influence at senior levels internally and externally. Good communication and presentation skills with proven ability to present a vision and energise teams.
Critical thinking and reasoning skills.
Ability to think creatively and strategically
Ability to interact with all levels of management and/or clients.
Ability to support sales of new business and extension business
Ability to work in a matrixed environment
Additional Role Requirements:
- Fluent Dutch and English (advanced level) both verbal and written
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