Job Information
Xerox Bilingual Collections Representative (English / Canadian French) in Toronto, Ontario
Bilingual Collections Representative (English / Canadian French)
General Information
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City
North York, Toronto
State/Province
Ontario
Country
Canada
Department
Customer Business Operations & Administration
Date
Monday, April 1, 2024
Working time
Full-time
Ref#
20031235
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Customer Business Operations & Administration
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,875
Annual Base Salary Maximum
62,500
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers (https://www.xerox.com/en-us/jobs) . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search (https://xerox.avature.net/en_US/careers) .
Description & Requirements
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About Xerox Holdings Corporation
At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients.
Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
In a team environment, manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada.
Manage a given portfolio of client accounts within the guidelines of Xerox policies and procedures to ensure compliance to Xerox contractual obligations and expedite payment of the account. This includes: (1) The collection of accounts as assigned and maintaining efficient portfolio performance. (2) Conclusively resolving all issues while mitigating loss exposure to Xerox through the collection of delinquent accounts. This involves working closely, and coordinating, with various Xerox departments including Sales, Credit, Legal, Customer Relations Centre, and Service.
Note: This is currently a hybrid position based out of our head office in Toronto
Essential Functions:
Manage an assigned portfolio of client accounts with outstanding payments owing to Xerox Canada
Achieve assigned Accounts Receivable targets
Identify disputes when raised through discussion with clients. Prepare documentation expediently in order to achieve resolution in line with Xerox policies
Secure a positive outcome to client contacts in the form of a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with client on the proposed resolution to an issue
Maintain systemic and timely follow-up of customer payment promises and issues through the use of on-line customer logs and other administrative tools and resources
Prepare required correspondence to customers (external and internal) in a timely and professional manner
Understand contract documents and terms of obligations to achieve assigned Accounts Receivables targets
Provide French language support to assist Collections Services / Legal Counsel Team
Skills & Qualifications:
Fully Bilingual (English / Canadian French)
Previous collections experience is required
University degree, Community College Diploma, or equivalent business experience
Excellent negotiations skills
Excellent interpersonal and communication skills, and the ability to interact effectively with both internal and external clients under difficult and sometimes emotional circumstances.
Highly motivated, self-starter, who can work with a team, and independently
Ability to multi-task, be well organized, and responsive to changing simultaneous priorities
Extremely customer-focused
Strong telephone, organizational, and problem-solving skills
Ability to work quickly in high-pressure situations
Superior attention to detail
#LI-Hybrid
#LI-KW1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.