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Xerox Technical Service Representative (Production) III - - 23065 in UTAH, Utah

Technical Service Representative (Production) III at created 15-Oct-2020"/>

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Technical Service Representative (Production) III

General information

City: Salt Lake City

State/Province: Utah

Country: United States

Department: Technical Customer Service Engineering

Date: Thursday, October 15, 2020

Working time: Full-time

Ref#: 20009771

Job Type: Experienced

Job Field: Technical Customer Service Engineering

Description & Requirements

Xerox (NYSE: XRX) is a technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what's at the heart of work and all the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe in more than 160 countries our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.Learn more at www.xerox.com at http://www.xerox.com/ and explore our commitment to diversity and inclusion. at https://www.xerox.com/en-us/jobs/diversity

Position Objectives

Provide outstanding service support to our customers. The role includes full break/fix repairs and resolution to all machine issues for all Xerox High-End, Digital, Xerographic and Inkjet equipment. It provides complete service coverage to maintain the highest possible up-time for the customer.

Essential Job Functions

Resolution of all customer hardware issues, engaging the necessary resources as required to satisfy our customers

Support the resolution of network/connectivity/applications issues or engage whatever resources may be necessary to satisfy our customer's needs.

Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.

Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Here's what we're looking for in your background:

Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as an HVAC technician, Electrician, Automotive Mechanic or Repair, Military or Veteran with electro-mechanical experience,

Superior time management skills and RELIABILITY . Our customers are counting on you.

Outstanding customer/communication skills

Ability to lift 50 pounds, stand for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again,this is an active position that requires, standing, squatting, bending, and driving.

Good to have: A+, MCSE, or MCP certifications and familiarity with networking IT skills, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP).

Valid driver's license, and a clean driving history. A Motor Vehicle Record (MVR) is included in our technician background check.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com at https://www.xerox.com/ and explore our commitment to diversity and inclusion! at https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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