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Xerox Credit & Collections Associate in Uxbridge, United Kingdom

Credit & Collections Associate

General information

City: Uxbridge

State/Province: Greater London

Country: United Kingdom

Department: Customer Business Operations & Administration

Date: Monday, October 11, 2021

Working time: Full-time

Ref#: 20013821

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Customer Business Operations & Administration

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.


The OTC (Order to Collection) team supports Xerox’ Distribution Operations, selling into 90 different countries via Distributors in Africa, Middle East and Eastern Europe.

The Credit Controller is the focal point in the OTC team for handling Accounts Receivable with all Partners. The position reports to the OTC Manager.


Responsible for day-to-day management of Partner debt, including the collection of payment according to due date and establishing re-payment arrangements for any overdue debt. Monitor accounts receivable to ensure credit limits are maintained at appropriate levels and within the guidelines of internal and external credit risk assessment.


  • Work as a member of the Distribution Operations OTC function handling credit control and cash collection for Partners in Eastern Europe, Middle East and Africa

  • Manage the Distributor Operations trade receivables, direct and indirect, ensuring collections are within terms and bad debts minimised

  • Process received payments and ensure timely cash allocations

  • Process debit and credit notes in accordance with accounting guidelines and delegated authorities

  • Prepare substantiated balance sheet reconciliations on assigned accounts, within 10 working days of the month end, ensuring all un-reconciled items are resolved on a timely basis

  • Promptly identify and resolve disputed invoices, working with internal and external functions to address specific issues

  • Ensure all credit reports are accurate and produced on a timely basis and in accordance with set schedules

  • Provide assistance and cover for other OTC team members as required, working as a collective unit to achieve operational objectives and maintain the highest possible professional and ethical standards.

Candidate Background:

  • Business-oriented with experience of credit control and customer service in a commercial organisation and may have a recognised Business Administration or Finance qualification

  • Have a high regard for customer satisfaction, with the ability to build relationships and communicate effectively

  • Well-organised with a methodical approach to managing workload and to prioritising activities according to business need

  • Fluent oral and written English skills, with additional language skills desirable (especially French)

  • Understand the cyclical nature of the business by month / quarter with strong awareness of the importance of efficient and timely cash collection

  • Understanding of Export Control Regulations and experience of working with Letter of Credit and Bill of Exchange processes

  • Understanding Cash Flows to work with the OTC Manager in recommending Credit Limits to the CFO

  • Confident user of Microsoft Office applications with, ideally, some experience of working with SAP

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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