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Xerox Print Associate II, Service Delivery Operations in Virtual, California


• Provides dedicated support to all Client Associate positions , but does not perform managerial HR tasks

• Provides backup and peak workload support to all Client Associates in territory

• Establish support coverage schedules with Managers and Site Coordinators

• Supports training of new employees, as required

• Supports administrative tasks performed by Client Associates

• Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )

• Ensures key contact list for all clients is maintained and available

• Ensures there is a current roster of employees and associated duties for effective coverage support

• Ensures day to day interface with account key contacts is maintained during coverage support

• Work with account team to ensure the Value Assurance Process is current and up to date.

• Communicates to Site Coordinator and Manager all process opportunities identified during support period

• Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed

• Provide accurate and timely monthly reporting of activities as required

• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)

• Coordinates and fair shares overtime requirements

• Tracks overtime by account covered to ensure proper billing

• Able to lift and move up to 50 pounds

• Travel to accounts supported using reliable dependable transportation


• Ability to demonstrate problem resolution skills and escalation process

• Able to demonstrate excellent verbal and written communications

• Able to demonstrate use of organizational and time management skills to facilitate client deliverables

• Able to demonstrate ability to manage multiple tasks

• Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections

• Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options

• Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications

• Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)

• Able to demonstrate ability to recognize PC to printer connectivity

• Able to demonstrate basic knowledge of Digital Front Ends

• Able to demonstrate functional knowledge of MAC when required by client

EXPERIENCE: 3 years experience delivering services in a client environment Full range of experience in Services Delivery positions

EDUCATION: Minimum High School diploma or equivalent


Candidate Education:

Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)

Candidate Background:

Minimum Experience in customer facing role

Minimum Proven ability to work under pressure handling multiple tasks to ensure timely completion of all activities

Minimum Good communication skills

Minimum Health & safety awareness and compliance

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Print Associate II, Service Delivery Operations

Location: California-Virtual- CA

Requisition ID: 19002281