Xerox Jobs

Job Information

Xerox Account Manager-Hybrid in United Kingdom

Account Manager-Hybrid

General information

Country: United Kingdom

Department: Service Delivery

Date: Tuesday, August 2, 2022

Working time: Full-time

Ref#: 20020186

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Service Delivery

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore ourcommitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

DM Account Manager

The Account Manager will act as a central point of contact for all client communication services requests. They will develop a comprehensive understanding of the client’s business and will implement strategies to improve the Xerox offering. The role will deliver a true communication services advisory role to the client, providing collaborative advice on all aspects of DM print production and any other applicable communication channels, and ensuring the off-site production teams are provided with comprehensive briefs and job instructions. They will develop relationships at both tactical, management and strategic levels and will oversee operational direction to deliver operational excellence

As an Account Manager your main responsibilities will be: -

  • Provide unique, creative, innovative, and value-added solutions through applicable communications channels.

  • To understand the client business environment and drivers, developing strong relationships with key team members in client organisation

  • To assist the client in formulating effective briefs

  • To ensure that Xerox delivers a service in line with our client business objectives

  • Ensure that all aspects of the SLA are achieved, and the appropriate MI is delivered in line with these.

  • To manage clients proactively and professionally, aiming to exceed their expectations wherever possible.

  • To effectively communicate client needs and business opportunities with the operational teams and actively participate in the process of developing practical solutions and devising strategies to best deliver on viable business opportunities.

  • To continuously review operating models to ensure that they continue to meet the client business needs

  • To ensure continuous improvement using best practice

As an Account Manager your skills and qualifications would include: -

What we are looking for in you:

  • Print procurement experience, account management in Direct Mail and Commercial Print production and strong project management skills

  • Excellent client facing and customer service skills, experience within a customer facing role and with the ability to engage at all levels

  • A proven track record in managing and delivering multi-channel campaigns

  • Excellent presentation skills

  • Strong skills in Excel, ability to manipulate data, utilise LOOKUPS and create pivot tables

  • A proven ability to build relationships and proactively develop new business opportunities

  • Experience of account / client development and revenue growth (organic development)

  • Commercially strong and numerate

  • Experience of collaborative workflow software and MI reporting

  • Ability to manage multiple tasks in a fast-moving environment

  • An organised individual with excellent attention to detail

  • A proven ability to articulate and deliver innovative and complex solutions

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