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Xerox Associate IV, Service Delivery Site Coordination in Virtual, Maryland

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

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• Responsible as the on-site account focal point for delivery of day-to-day services that are contracted by Xerox customers.




• Senior level job with extensive work experience

• Has developed expertise in a variety of work processes through job-related training

• Generates new and innovative solutions to complex problems, and proposes improvements to processes

• Analyzes complex technical problems and delivers solutions where precedent may not exist

• Works autonomously within established procedures and practices

• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules

• A portion of time is normally spent performing individual tasks relation to the unit or sub-unit

• Will have specialized external certification (technical roles)

Primary Responsibilities:

• Operations support:

• Responsible for the overall delivery of contracted services at client site

• Implements and supports Value Assurance Process at client site

• Ensures proper staffing levels to guarantee delivery of SOWs/SOPs

• Facilitates vended work

• Coordinates training of new employees, as required

• Coordinates administrative tasks performed by Client Associates

• Attend operations staff and/or/client meetings and act as an operations focal point for the account

• Implement and maintain an Asset Redeployment Depot (re-use, re-deploy, and disposition activities for office assets)

• Communications:

• Ensures day to day interface with account key contacts

• Works closely with immediate manager sharing information and following-up with account activity

• Coordinates and leads internal and external site team meetings

• Participates in internal and external account reviews

• Billing and expense management:

• Performs timely submission of billing requirements with all associated reporting (XONE / Falcon)

• Supply/Inventory management

• Coordinates and fair shares overtime requirements

• Tracks overtime to ensure proper billing

Candidate Education:

Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)

Candidate Background:

Minimum Has significant prior successful experience delivering services in a client environment

Minimum Experience with extensive array of network color printer and DFE’s

Minimum Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamut’s, and ICC color profiling

Minimum Use of Computer: Email, MS Word, Excel, PowerPoint

Minimum Able to provide general guidance and daily activity direction to approximately 5-10 Client Associates

Minimum Problem resolution and escalation

Minimum Excellent verbal and written communications

Minimum Use of organizational and time management skills to facilitate client deliverables

Minimum Ability to manage multiple tasks

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Associate IV, Service Delivery Site Coordination

Location: Maryland-Virtual- MD

Requisition ID: 19001714

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