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Xerox ASE I, Technical Customer Service Engineering in Virtual, North Carolina

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at www.xerox.com and explore our commitment to diversity and inclusion! at https://www.xerox.com/en-us/jobs/diversity

Purpose:

• Responsible for installation, maintenance and repair of own company and third party products and systems including hardware, software, networking products and operating systems.

Scope:

Specific:

General:

• Entry Level with little or no prior work experience

• Acquires basic skills to perform routine tasks

• Work is routine and requires minimal problem resolution

• Completes work with limited autonomy

• Works with either close supervision or under clearly defined procedures

Primary Responsibilities:

Qualifications:

Candidate Education:

Minimum High School Diploma / (GED) / Secondary School GCSE or equivalent

Preferred Associate Degree / College Diploma /Cegep / A Levels in electrical / electronic curriculum

Candidate Background: Skills, Knowledge & Ability:

At a minimum the preferred candidate will have demonstrations the following:

Successful completion of EL CSE test battery including Ishihara Color Vision test

Successful prior experience delivering services to a on-site client environment demonstrating superior customer service skills

Preferred previous field technician or electrical/mechanical repair experience

Effective interpersonal skill & behaviors with the ability to interact with a diverse client population

Demonstrated capability in the maintenance and repair of electronic /electrical /mechanical printing or computer equipment

Effective organizational skills

PC skills in MS Office applications, Internet navigation

Basic understanding of network printing, job creation, and submission

Ability to manage multiple tasks

Ability to lift and move up to 50 pounds

Possesses reliable, dependable transportation

Xerox is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, creed, religion,ancestry, national origin, age, gender identity, sex, marital status, sexualorientation, physical or mental disability, use of a guide dog or serviceanimal, military/veteran status, citizenship status, basis of geneticinformation, or any other group protected by law. People with disabilities whoneed a reasonable accommodation to apply or compete for employment with Xeroxmay request such accommodation(s) by sending an e-mail toXeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job youare interested in, and the accommodation you areseeking.

Title: ASE I, Technical Customer Service Engineering

Location: North Carolina-Virtual- NC

Requisition ID: 19001774

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