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Xerox Partner Experience Manager, Channels MPS in United States

Channel Managed Print Services is seeking an individual who will be responsible for the overall partner experience relative to operational elements of the US Channel MPS program(s). This role requires daily operational analytical analysis, management of critical escalations, proper communication in/out of Xerox, and structured cadence for several critical operational activities. The individual will be a self-starter, analytical by background and capable of taking all necessary action required to resolve immediate needs – while at the same time addressing the root cause of operational issues that are present.

Role Requirements:

  • Ten years ofoperational experience involving product orders, shipment, backorders, escalations,billing errors, and overall operations management.

  • Collegeeducation preferred, but not required if experience compensates.

  • Willingness totravel 15-20% of the time, working with partner operations personnelin locations across the country.

  • Ability tomulti-task and create analytics-oriented models and procedures to manage adynamic and growing environment.

  • Effective andproactive communication skills to enable proper and effective dialogue andaction within Xerox, with distributors and with partners.

  • Experience in amulti-channel distribution model.

  • Proficient in ITskills, ability to access, modify, use and create systems required to enablecontinuous operational improvement.

  • Proficient withExcel, Word, PowerPoint, Webex, and numerous on-line tools.

  • Ability to workwith an IT development team to clearly outline necessary modifications,identify bugs, recommended fixes, and project future needs.

  • Demonstratedability to understand and manage to policy, while at the same time capable ofleveraging empowerment effectively to achieve an effective and profitableoutcome.

  • Ability tounderstand, author and edit procedural and contract documents.

  • Highlyexperienced in data analysis and requisite action based on results of theanalysis.

  • Comfort andexperience providing training, coaching and support.

  • Highlyorganized, strong documentation and action oriented

Candidate Education:

  • Bachelors Degreein Information Systems, Business Administration, Finance or other relatedfield; or equivalent and relevant work experience.

Candidate Background:

  • Typically hassignificant experience in IT areas and some exposure to financial and/oradministrative processes and activities.

  • Projectmanagement experience desired.

  • Excellentwritten and verbal skills.

  • Understand theelements of Operations and Planning (e.g. know how to define and implementoperational processes, procedures, and controls; know how to define andimplement policies to support tactical and strategic initiatives).

  • Knowledge inOrganizational Portfolio Management, Risk Management and Operations Excellence(e.g. efficiency improvements, elimination of organization waste, tight costcontrols etc.) desired

  • Exposure tochange management and the use of metrics.

  • Demonstrateshigh standards of professional behavior in dealings with clients, colleaguesand staff.

  • Demonstrates theability to take responsibility and shows skill in the management of change andcan handle contacts of all types and at all levels.

  • Demonstrates arational and organized approach to the tasks undertaken and an awareness of theneed to achieve quality.

Title: Partner Experience Manager, Channels MPS

Location: United States

Requisition ID: 19003059

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

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