Xerox Professional II, Post-Sales Technical Support in United States

Technical SupportSpecialist

XMPie provides powerful, variable data publishing software that unites customer databases and creative content to help print service providers, marketing service firms, and small-to-medium sized businesses and enterprises, leverage customer data and create personalized, multiphase campaigns that use today's communication vehicles including print, web, e-mail, and mobile.

We are currently seeking a Technical Support Specialist to join our team supporting customers. Ideal candidates must possess a constant desire to learn, think analytically, and work in a team environment. A solid foundation of in technical support involving production print or web/email is an ideal background. Successful candidates will work with a team of subject matter experts and engineers to resolve customer issues and provide input to improve existing products.

Job Responsibilities

  • Assist customers by troubleshooting software ata highly professional level

  • Analyze and identify symptoms of a problem toprovide an end-to-end solution

  • Consult customers with data/web/design workflowand implementation

  • Maintain up-to-date knowledge of software andresources

  • Provide guidance to fellow team members as asubject matter expert

Job Requirements

  • BA in Computer Science, Management InformationServices, or equivalent experience required

  • At least two years of experience in a TechnicalSupport field, troubleshooting software problems

  • Variable Data Publishing (VDP). Subject matter expert with hands onexperience with a VDP software solution.For example, XMPie

  • Experience implementing, deploying andtroubleshooting PURL and email campaigns

  • Solid troubleshooting and research skills acrossmulti-platform desktops and servers

  • Proficiency installing and configuring softwarein Windows Server 2016 and SQL Server (2016, 2014) environment

  • Familiarity with Adobe Creative Suite (CC)

  • Great customer service skills and a willingnessto learn

  • Highly developed verbal and writtencommunication skills in English

  • Ability to work both in a team environment andindependently

  • Discipline to be self-motivated andself-directed when necessary

  • Travel required:none

Desirable Qualities

  • Experience with web client technologies such asHTML, CSS, JavaScript and AngularJS

  • Database creating and executing T-SQL

  • Code development experience and education

Location: Lewisville, Texas

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Professional II, Post-Sales Technical Support

Location: United States

Requisition ID: 18005658

Other Locations: United States-TX-Lewisville