Xerox Graphic Communications Client Manager in Washington, District Of Columbia

Purpose:

Builds and maintains effective relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers.

Scope:

  • Manager with significant leadership and responsibility to drive results

Primary Responsibilities:

  • Engage accounts at all levels (including VP and C-level) to understand strategic objectives and operational priorities and communicate Xerox value proposition.

  • Grow profitable revenue by introducing new services and solutions to solve client’s business problems and/or capture new opportunities

  • Develop, communicate and lead execution of a strategic business plan that supports achievement of revenue and profit growth objectives.

  • Understand account P&L and manage to opportunity areas

  • Manage sales team to pursue and capture complex, strategic opportunities

  • Leverage all Xerox channels as appropriate to optimize account penetration

  • Ensure successful resolution of customer satisfaction issues

  • Lead RFP/RFI response activities

  • Engage and collaborate with pricing and contracting resources to propose, negotiate and close large and complex contracts

  • Ensures financial governance processes are adhered to for all new and renew opportunities.

  • Leverage Focus Executives, Industry Marketing and Alliance Partnerships to expand client relationships and identify new opportunities

Candidate Education:

Minimum Bachelor's Degree

Preferred Master's Degree MBA Preferred

Professional Certifications:

Minimum Lean Six Sigma Yellow Belt Certified

Preferred Green Belt certified or in the process of achieving certification

Candidate Background: Skills, Knowledge & Ability: minimum requirements:

Established track record of achieving revenue and booking targets

Demonstrated ability to manage & develop senior client relationships

Demonstrated ability to Lead and manage multiple, long and complex selling cycles

Possess a significant level of industry knowledge and end-to-end business process expertise

Title: Graphic Communications Client Manager

Location: District of Columbia-Washington

Requisition ID: 19000064

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.