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Xerox Associate III, Engineering & Technical Support in Webster, New York

Associate III, Engineering & Technical Support

General information

City: Webster

State/Province: New York

Country: United States

Department: Manufacturing

Date: Friday, December 10, 2021

Working time: Full-time

Ref#: 20014845

Job Level: Individual Contributor

Job Type: Experienced

Job Field: Manufacturing

Seniority Level: Associate

Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore ourcommitment to diversity and inclusion. (


Monday through Friday - Day shift


800 Phillips Road - Building 218


• Role provides complete support coverage for internal equipment assigned to a onsite Integration and Test lab in order to maintain the highest possible uptime for the Testing Center. While the support extends from supply replenishment through finished output, including operation of the equipment and finishing devices, it also includes full break/fix repair of the assigned equipment which includes A4, A3, and cutsheet production equipment.

• Role holder ensures the equipment is set to optimal quality and performs full repair and replacement procedures to maintain peak standards of performance. This includes ensuring the output quality meets requirements by monitoring device performance and adjusting as required. Role holder engages Technical Resources when appropriate to support the client’s business requirements.

• Role holder will work along side a group of Electro-Mechanical Test Technicians who primary role its test preparation and execution. In situation where the Test Technician is unable to diagnose / fix equipment, the role holder will be notified to provide help.

• Role holder may be required to execute testing when Test Technician is not available or there is no repair / maintenance is necessary.


• Experience as Field Service Technician strongly preferred

• Has developed specialized skills or is multi-skilled through job-related training

• Completes a variety of atypical assignments

• May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions

• Completes work with a limited degree of supervision

• Acts as an informal resource for colleagues with less experience

• May lead a team in the performance of a variety of tasks that are generally routine

• May have specialized external certification (technical roles)

Primary Responsibilities:

• Perform routine services to ensure equipment availability for internal machine test.

• Serve as the primary Test Technician contact for providing all maintenance, production and supply inventories of assigned equipment

• Help maintain and configure Service Repair Laptops for group which includes Edoc, GSN, and various service tools for NVM collection.

• Provide appropriate communication, support, and interface to on-site personnel as to equipment status and availability.

• Proactively manage consumables and spares inventory

• Provide training for Test Technician

• Develop schedules & implement preventative and corrective maintenance services to maximize equipment uptime and performance.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore ourcommitment to diversity and inclusion! ( People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

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