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Xerox DocuShare Technical Project Manager - - 22858 in WEBSTER, New York

DocuShare Technical Project Manager at created 17-Aug-2020"/>

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DocuShare Technical Project Manager

General information

State/Province: New York

Country: United States

Department: External Project Management

Date: Monday, August 17, 2020

Working time: Full-time

Ref#: 20009596

Job Level: Individual Contributor

Job Type: Experienced

Job Field: External Project Management

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion. at

The DocuShare Technical Project Manager plays a key role in ensuring a positive client experience within the exciting and fast growing Content and Capture Businesss. This individual takes responsibility and accountability for ensuring that the project produces the required results to the required scope, milestones, quality and budget.

Project Manager is accountable for the project delivering the expected and agreed outcomes which are accepted by the customer(s) identified in the project initiation/planning artifacts, e.g. the business case, project initiation document, etc.

Key Performance Indicators (KPI):

  • Customer:

  • Achieve project SLAs as defined by the SOW

  • Support building a reference base of 75%+ of customers to enable new business opportunity and a strong Xerox brand

  • Financial

  • Achieve time to revenue and time to profit results aligned to project business case

  • Create and deliver upon project implementation budget

  • Process

  • Maintain strict adherence to the PMP Framework for all aspects of projects

  • Use and continuously improve standard process and demonstrate innovative ideas

Scope of Role:

  • Project Manager will lead projects ranging of varying revenue amounts and duration. Will ensure risk and schedule are effectively managed and communicated.

  • The role starts with customer statement of work (SOW) and ends when customer signs off on completion of Professional Services.

  • Deeply understand practice offerings, capabilities and solutions of the competency area. Project Manager transitions steady-state support.

  • Assist in assuring client satisfaction and maintaining a strong client relationship through delivery excellence.

  • Manage the financial performance of account projects.

  • Work with delivery organizations to ensure staffing/talent strategy and investment is aligned with account growth and strategy.

  • Support sales teams within a matrixed corporate organization and will need to master internal processes and practice


  • Portfolio (Customer and Financials)

  • Manages the delivery of project, ensuring that project produces results to required timeframes, scope, milestones, quality and budget.

  • Effectively manages and communicates risk within project plan.

  • Ensures all members of project team have robust project plan per standards.

  • Process

  • Responsible for on-going planning and coordination of required resources.

  • Develops and maintains a relationship with client team/project manager.

  • Ensures all project management deliverables are maintained and shared appropriately - risk log, project documentation and measurement for client and business case.

  • Supports communication plan to ensure consistent understanding of transition progress vs. plan with all key stakeholders. This includes ensuring relevant stakeholders are informed on any significant risk or changes with defined decisions or actions executed.

  • Ensures project timeframes and costs are understood by all relevant stakeholders.

  • Leads defined project status updates.

  • Ensures appropriate sign-off and acceptance of project deliverables.

  • People

  • Ensures resources planned within projects per standards/business case/SOW

  • Actively participate in customer discovery, requirements gathering, discussions and presentations

  • Provide customer education and through leadership on best practices and Workflow Automation related offerings/solutions throughout the sales process

  • Help sales evolve, define, and communicate our differentiation strategy

  • Maintain visibility on and contribute to all opportunity relevant information throughout the sales cycle, (requirements, services estimate, statement of work, custom presentation recordings, etc..) where appropriate

  • Background, Experience and Qualifications

  • Relevant university degree preferred- Business, IT, Service Outsourcing.

  • Relevant professional qualifications: PMI, PRINCE, or aspires to obtain these.

  • 5-7+ years of experience leading projects for service outsourcing to required scope, quality, timescale and budget.

  • Experience of managing medium scale projects.

  • Demonstrated experience instituting change management with clients.

  • 5+ years of experience managing virtual teams of highly skilled project and/or transition manager and developing skills to standards.

  • Highly proficient with Microsoft Project.

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at at and explore our commitment to diversity and inclusion! at People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


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