Xerox Service Delivery Support Executive in West Yorkshire, United Kingdom
Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.
ServiceDelivery Support Executive
The Service Delivery Support Exec will act as central point of contact for all client, supplier and colleague queries relating to the Workflow platform. The individual will need to deliver an outstanding customer experience for all service users by establishing strong relationships across all areas. The aim is to become a trusted advisor, providing training and support across all aspects of the system, resolving issues in a positive and pro-active manner. The individual will need to develop a comprehensive understanding of the clients’ business and will have the opportunity to help implement strategies to improve the Xerox offering.
As aService Delivery Support Executiveyour main responsibilities will be: -
To support the management of theMarketing Resource Management Workflow platform answering queries from clients,suppliers and Xerox colleagues.
Maintain and deliver themanagement of the store communications bulletin activity for retail stores.
Librarian duties within theDigital Asset Manager module including filing assets, folder management andsearch functionality for the client
To maintain the store databaseensuring that the platform is updated in line with client requests and brandcompliance. This activity supports Marketing Point of Sale materials can beordered correctly and delivered to store in line with SLA timelines.
To provide additional support to theinternal Service Delivery Support Account Manager
To ensure that Xerox delivers aservice in line with our client business objectives
To manage clients proactively andprofessionally, aiming to exceed their expectations wherever possible.
Identify areas for continuousimprovement that can be deployed across the workflow enabling the userexperience to be best practice
As aService Delivery Support Executiveyou should possess the following skills:
Strong Microsoft office skills are essential. An advanced knowledgeof Excel would beadvantageous.
Excellent communication skills.
An organised individual with excellent attention to detail
Excellent client facing and customer service skills, experiencewithin a customer facing role and with the ability to engage at all levelswould be beneficial
Ability to manage multiple tasks in a fast moving environment
Previous experience of Customer Relationship or Marketing ResourceManagement Platforms would be an advantage but is not essential.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
Title: Service Delivery Support Executive
Location: GBR-West Yorkshire-Leeds
Requisition ID: 19002932