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Xerox Technical Support in West Yorkshire, United Kingdom

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Technical Support - Leeds

This is a fantastic opportunity and will see you deliver exceptional customer service in assisting our key clients with support on client copiers, printers and other multi-functional devices. With the support of a collaborative and close-knit team you will be key in helping drive our service delivery, supporting process improvements and contributing to the growth of the Xerox business.

MainResponsibilities:

With your extensive track record in delivering excellent customer service you will be the primary advisor for both the client and support on all escalation initiations and service delivery.

  • Manageteam incident workflows and resolution timelines within SLA

  • Supportand deliver accurate Installation, Move and Change processes.

  • Invitingcustomers to participate in Telephone-based problem resolution usingavailable tools to diagnose and resolve technical problems.

  • Liaisingwith various service desks, Xerox and 3rd party service providers

  • Facilitatingor escalating customer issues and complaints , both internally and externally

  • Providingsupport to the Service Delivery Team

  • Maintainingaccurate database information within XOS software application and othertoolsets

  • Progressall consumables orders, and track to resolution. (Alerts and Tickets)

  • Providingfeedback to management on any issues with logistics and/or in relation to thequality of information received

Essential:

  • Good experience of problem solving and workingto SLA's/Targets

  • Educated to GCSE Level or equivalent.

  • Strong focus on, and attention to,detail and accuracy

  • Excellent communication skills, both verbaland written

  • Good command of MS Office Suite, primarilyExcel, Word and Outlook

  • Basic understanding of Network Principles.

  • SCClearance – ability to undergo SC Clearance.

Desirable:

  • Technical knowledge of Laser Printing and MFDdevice functionality

  • Knowledge of network protocols and operatingsystems

  • Any relevant industry qualifications - ie A ,MCDST, Cisco CCN

  • Ability to work under pressure

  • Good Team Player

Benefits:

  • Discount on dental insurance

  • Lifeworks – Confidential helpline offeringsupport

  • 1 – 5 years – 33 days including UK publicholidays

  • Holiday Purchase Scheme

  • Life Assurance Cover / Income ProtectionScheme / Person Accident cover

  • Option to purchase Xerox shares

  • My Perks – a discount website for all employeewhich entitles you discounts on shopping outlets, Cinema, travel,electronics, utilities, and fashion including Apple and Dell, Vodafone.

Ifyou meet the requirements of this position and are ready to work for aworld-class company with a great marketplace reputation, apply today!

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox in the U.S. may request such accommodation(s) by sending an e-mail.

Title: Technical Support

Location: GBR-West Yorkshire-Leeds

Requisition ID: 19002599

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