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Xerox Office Operations Manager - - 22608 in YEOVIL, United Kingdom

Office Operations Manager at Yeovil created 26-Aug-2020"/>

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Office Operations Manager

General information

City: Somerset

State/Province: England

Country: United Kingdom

Department: Quality Assurance

Date: Wednesday, August 26, 2020

Working time: Full-time

Ref#: 20009456

Job Level: Individual Contributor

Job Type: Cooperative

Job Field: Quality Assurance

Description & Requirements

Xerox Corporation (NYSE: XRX) is an $11 billion technology leader that innovates the way the world communicates, connects and works. Our expertise is more important than ever as customers of all sizes look to improve productivity, maximize profitability and increase satisfaction. We do this for small and mid-size businesses, large enterprises, governments, graphic communications providers, and for our partners who serve them. We understand what’s at the heart of work – and all of the forms it can take. We embrace the increasingly complex world of paper and digital. Office and mobile. Personal and social. Every day across the globe – in more than 160 countries – our technology, software and people successfully navigate those intersections. We automate, personalize, package, analyze and secure information to keep our customers moving at an accelerated pace.

Learn more at and explore our commitment to diversity and inclusion! at


To undertake operational activities and assist the management team, contributing to the provision of a timely and quality document digitisation service that meets or exceeds service agreement levels. Ultimately helping clients to reduce the amount of paper that they deal with on a daily basis.

Mainly responsible for service operations processes, this role will understand and be mindful of all practice and process areas within the Service Delivery Model and understand how their unique responsibilities contribute to the Model.


Accountabilities can include but are not limited to:

• Sort incoming mail (paper and email)

• Prepare mail for scanning, (eg. removing staples, paperclips, stamping documents with dates and quality ratings)

• Process documents through high speed scanners

• Index fields as defined by the client, eg. Type certain details from original documents into a PC

• Process & file important supporting documentation and valuable items to defined operational guidelines

• Retrieve/re-process documents upon request

• Meet/exceed targets defined to deliver the contract, including but not limited to productivity, quality & unplanned absenteeism

• Assist colleagues to achieve SLA’s across multiple contracts, where required

• Complies with Company and Client policies and procedures

• Assists with operational testing, sometimes out of hours

• Understands/updates all operational processes and guidelines & is Subject Matter Expert/point of contact, for relevant Contracts

• Assesses daily workload, across multiple locations (as required) and works with the management team to ensure that work is prioritised accordingly and that there are sufficient resources available to meet SLA’s and that work is allocated accordingly

• Assists with the collation and input of daily incentive scheme data

• Shares best practices across the team

• Allocate tasks to team members

• Alerts Operations Management team on unplanned absence, lateness, SLA risks, team issues, successes

• Carries out special activities, eg. dealing with exceptions, courier deliveries, end of day processes, updates quality assurance files

• Trains team on new operational processes

• Liaise with customer regarding ops queries, doc processing, hierarchy and timings

Other duties as required

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.


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