Xerox Jobs

Technical Specialist

General Information

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City

Yeovil

State/Province

Somerset

Country

United Kingdom

Department

Service Delivery

Date

Monday, April 15, 2024

Working time

Full-time

Ref#

20032988

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Key responsibilities include:

• Maintaining and updating scanning profiles as required using Kodak Alaris software

• Collaborating with Team Leader

• Providing 1st line technical support for the scanning team

• Working with the Digital Specialist on discovery and due diligence for new requirements

• Reviewing and providing feedback on documentation

• Creating new scanning profiles

• Testing of profiles

• Involvement with user acceptance testing

• Supporting queries from customers and management

• Maintaining software on the team’s PCs

• Maintaining and updating trackers

• Creating consolidated management information

• Maintaining scanning hardware

• Liaising with suppliers for 2nd line support

Essential Skills:

• Computer literacy - be proficient in the use of Microsoft Office – particularly Excel and Word.

• Be able to learn new programs/applications quickly

• Interpersonal and communication skills. Communicating with the wider team, management, customers and suppliers.

• Self-motivated and able to both work on own initiative and as part of an integrated team, ability to identify work priorities so as to maximise time available

• Ability to logically process information

• Ability to pass security clearance

Preferred Skills/Qualifications:

• Qualification in ICT or similar

• Prior experience with document digitisation/scanning

• Previous use of Adobe Acrobat

• Previous use of SAP would be beneficial but not essential as training will be provided

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.